Return and Refund Policy

At ALLINONZ STORE, customer satisfaction is our priority. We strive to ensure that you are delighted with your purchase. However, in the unlikely event that a product arrives damaged, we offer a return or replacement policy under the following terms and conditions:

Eligibility for Return or Replacement

1. Damaged Products:

Refunds or replacements will only be provided if the product is damaged during transit or upon delivery.

2.Unboxing Video Required:

Customers must provide a clear and unedited video of the unboxing as proof of the product’s condition at the time of delivery. The video should:

– Start with the package unopened and show the entire unboxing process.
– Clearly display the damaged item and any relevant issues.

3.Refund or Replacement Process

1. Contact Us:

Reach out to our customer support team within 48 hours of receiving the product, along with the required unboxing video.

2. Review Process:

Our team will review the video and assess the situation to determine eligibility for a refund or replacement.

3. Decision:

If approved, customers can choose between:
– A replacement of the same product (subject to availability).
– A refund, minus applicable charges.

 Delivery Charges

1. A deduction of  20% to 30% of the product’s price** will be applied to cover delivery and handling costs for any approved refund or replacement.
2. This fee is non-refundable and will be communicated during the resolution process.

 Exceptions

– Returns or refunds will not be processed for reasons other than damage (e.g., change of mind, wrong selection).
– The unboxing video is mandatory; claims without this evidence will not be entertained.

Contact Information
For any queries or to initiate a return or refund request, please contact us at:

– Email: [support@allinonz.com]
– Phone:[9043643494]

By purchasing from ALLINONZ STORE, you agree to comply with this Return and Refund Policy. Thank you for your understanding and cooperation.